General Questions About SendZira

What exactly does SendZira do?

SendZira bridges the gap between diaspora Nigerians and home. We handle everything you need done in Nigeria – from sending gifts and managing errands to property assistance and travel planning. Think of us as your trusted family member in Nigeria who takes care of things while you focus on your life abroad.

Who can use SendZira services?

Anyone who needs assistance with tasks, services, or connections in Nigeria. While we specialize in helping diaspora Nigerians, we also serve people living in Nigeria who need help with specific tasks, international connections, or travel planning.

How long has SendZira been operating?

SendZira was founded by people who understand the diaspora experience firsthand. Our team has lived abroad and knows exactly what it feels like to be far from home while trying to manage responsibilities and relationships in Nigeria.

Is SendZira available nationwide in Nigeria?

Yes! We provide services across Nigeria, with strong networks in major cities like Lagos, Abuja, Port Harcourt, Kano, and Ibadan. For smaller towns, we coordinate with trusted local partners to ensure quality service delivery.

Errand and Task Management Questions

What kind of errands can you handle?

We handle virtually any legitimate task! This includes document collection and delivery, bank transactions, utility payments, shopping for specific items, legal assistance coordination, family support tasks, and personal assistance.

How do you handle sensitive documents?

All sensitive documents are handled with maximum security. We use secure transport, provide tracking and confirmation, require identification verification, and can arrange for registered delivery or legal custody transfer when necessary.

Can you help with legal matters in Nigeria?

While we’re not lawyers, we coordinate with licensed legal professionals for document preparation, court filings, property transactions, business registrations, and other legal matters. We serve as your liaison with trusted legal experts.

Do you help with bank account issues?

Yes! We can help with account opening, document submission, transaction verification, card collection, account maintenance, and coordination with bank customer service on your behalf.

Do you shop for specific items and deliver them?

Yes! Whether you need to buy gifts, household items, electronics, food supplies, or anything else, we can shop on your behalf and deliver directly to the recipient or designated location.

Can you help with utility payments and bills?

Definitely! We handle electricity bills, water payments, internet subscriptions, cable TV renewals, and other utility payments. We can set up recurring payments or handle one-time transactions as needed.

Do you provide personal assistance for family members?

Yes! We can assist your family members with various needs like medical appointments, grocery shopping, home maintenance coordination, elderly care support, and other personal assistance tasks.

How do you verify completion of tasks?

We provide photographic evidence, receipts, confirmation documents, and detailed reports for all completed errands. You’ll always have proof that your task was completed successfully.

What if the errand requires multiple visits or follow-ups?

No problem! Many tasks require persistence and multiple visits. We handle all follow-ups, coordinate with relevant parties, and keep working until the task is completed successfully.

Can you handle emergency or urgent tasks?

Yes! We understand that some situations are time-sensitive. We offer priority service for urgent errands and can often respond immediately for emergency situations.

Gift Delivery Questions

How do I send gifts through SendZira?

Simply contact us with details about what you want to send, who it’s for, and when you need it delivered. We’ll help you choose the perfect gift, handle purchase and packaging, and ensure safe delivery to your loved one’s doorstep.

What types of gifts can you deliver?

We can deliver almost anything! Popular options include flowers, food items, electronics, clothing, household appliances, jewelry, books, and custom gift baskets. We also handle traditional Nigerian items and cultural gifts.

How much does gift delivery cost?

Costs vary depending on the gift type, delivery location, and urgency. We provide transparent pricing upfront with no hidden fees. Contact us for a personalized quote based on your specific needs.

Can you deliver gifts the same day?

Yes! We offer same-day delivery in major cities like Lagos and Abuja for orders placed before 2 PM. For other locations, we typically need 1-2 days notice depending on gift complexity and availability.

Do you provide gift wrapping and personalized messages?

Absolutely! Professional gift wrapping is included in our service. We also include personalized messages, greeting cards, and can even arrange for photo/video confirmation of delivery so you can see your loved one’s reaction.

Travel Services (ZIRA Moov) Questions

What travel services does ZIRA Moov offer?

ZIRA Moov provides comprehensive travel support including visa assistance, flight bookings, airport transfers, accommodation arrangements, travel insurance, tour planning, and 24/7 travel support throughout your journey.

Do you help with Nigerian visa applications?

Yes! We assist with Nigerian visa applications for diaspora Nigerians who’ve changed citizenship, family members visiting Nigeria, and business travelers. We guide you through requirements, document preparation, and application submission.

What’s included in your airport transfer service?

Our airport transfers include meet-and-greet service, professional drivers, air-conditioned luxury vehicles, assistance with luggage, and direct transport to your destination. We monitor flight schedules and adjust for delays.

Can you plan complete Nigeria itineraries?

Definitely! We create custom travel itineraries based on your interests, budget, and timeline. This includes accommodation bookings, tour arrangements, cultural experiences, restaurant reservations, and transportation between cities.

Do you provide travel insurance?

We can help you secure appropriate travel insurance for your Nigeria trip, including coverage for medical emergencies, trip cancellation, lost luggage, and other travel-related issues.

Property Management Questions

How does your real estate assistance work?

We connect you with trusted real estate professionals, help with property searches, facilitate virtual tours, assist with legal documentation, coordinate property inspections, and provide ongoing property management services.

Can you help me buy property in Nigeria from abroad?

Yes! We guide you through the entire process – from initial property search and virtual viewings to legal documentation, fund transfers, and property handover. Our network includes verified lawyers, surveyors, and real estate agents.

Do you manage rental properties for diaspora owners?

Absolutely! We handle tenant screening, rent collection, property maintenance, regular inspections, and provide monthly reports with photos and financial summaries. You get complete property management without the stress.

How do you verify property authenticity?

We work only with licensed real estate professionals, conduct thorough due diligence, verify property documents, confirm legal ownership, and provide detailed property reports including photos, videos, and legal status.

Product Sourcing Questions

What Nigerian products can you source and ship?

We source authentic Nigerian products including traditional clothing (aso-oke, adire), food items (spices, palm oil, dried fish), crafts and art, jewelry, music and books, cosmetics, and other cultural items.

How do you ensure product authenticity?

We work directly with verified producers, artisans, and reputable suppliers. All products are inspected for quality and authenticity before shipping. We provide photos and details of items before dispatch.

Can you ship Nigerian foods internationally?

Yes! We handle international shipping of permitted food items including dried goods, spices, packaged snacks, and other non-perishable Nigerian delicacies. We ensure compliance with destination country import regulations.

What are the shipping costs for international delivery?

International shipping costs depend on package weight, dimensions, destination country, and shipping speed. We provide detailed quotes including all fees (shipping, customs, handling) upfront with no surprises.

Payment and Pricing Questions

How do I pay for SendZira services?

We accept various payment methods including international bank transfers, online payments, mobile money transfers, and cryptocurrency. Payment methods vary by service type and your location.

Do you require full payment upfront?

Payment terms depend on the service. For gifts and errands, we typically require payment before execution. For ongoing services like property management, we offer flexible payment arrangements including monthly billing.

Are there any hidden fees?

Never! We believe in transparent pricing. All costs are disclosed upfront including service fees, third-party costs, delivery charges, and any applicable taxes. What we quote is what you pay.

Do you offer refunds if I’m not satisfied?

Yes! We stand behind our services with a satisfaction guarantee. If we fail to deliver as promised, we offer refunds or service credits. Specific terms vary by service type and circumstances.

Communication and Updates

How do you keep me updated on my requests?

We provide regular updates via your preferred communication method (WhatsApp, email, phone calls). For ongoing tasks, you receive progress reports with photos, receipts, and detailed summaries.

What if there are problems or delays?

We communicate immediately about any issues and provide alternative solutions. Our team proactively manages challenges and keeps you informed every step of the way. Customer satisfaction is our priority.

Can I track my orders or requests in real-time?

For applicable services, we provide tracking information and real-time updates. You’ll always know the status of your request and expected completion time.

Do you provide proof of service completion?

Absolutely! We provide photographic evidence, receipts, delivery confirmations, and detailed reports for all completed tasks. You get complete documentation of services rendered.

Getting Started with SendZira

How do I get started with SendZira?

Simply contact us via phone, WhatsApp, or email with details about what you need. We’ll discuss your requirements, provide a quote, and guide you through the process step by step.

Is there a consultation fee?

Initial consultations and quotes are completely free! We only charge when you decide to proceed with our services. No obligation, no pressure – just helpful information.

What information do you need from me?

This depends on the service, but typically includes your contact information, details about what you need done, recipient information (for deliveries), timeline requirements, and any special instructions.

How quickly can you start working on my request?

For urgent requests, we can often start immediately or within hours. Standard requests typically begin within 24-48 hours. We’ll always give you realistic timelines based on your specific needs.

Ready to Experience SendZira?

We hope these answers help clarify how SendZira can make your life easier and keep you connected with what matters most in Nigeria. If you have questions we didn’t cover, don’t hesitate to reach out – we’re here to help!

Contact us today:

Call/WhatsApp: 0809 100 0036
Email: info@sendzira.com

Your peace of mind and satisfaction are our top priorities. Let’s start bridging the distance between you and home today.